Banks were among the first companies to use computers, and they have greatly contributed to the development of information technology. IT saves financial services providers a lot of time in performing some very sensitive tasks. Clearly, if you want to provide all your customers with online information about their bank accounts, credit cards, stock holdings, etc., you need to stick with the most advanced technology; you also need to automate those huge datacenters to serve consumer and business demand, and avoid human errors as Fil Zanafi is saying in a few good posts like Too many cooks?... Or maybe not enough?!
Does this mean that all devices need to be treated as mission critical? Not necessarily. Should a financial services industry (FSI) datacenter be considered as one entity, from an overarching, architectural view? Certainly. Whatever type of IT architecture, devices, vendors, virtualization and cloud an FSI organization uses, the need to proactively keep all this working as needed, evolve constantly to better operations is on top of the list of requirements. This is always true, even when running a Cloud.
In that context, and to keep their competitive strength in a volatile customer market — so many people and organizations seem to change their banking providers so frequently these days! — financial services firms should consider HP Datacenter Care Service. This provides the correct level of support, and it’s fully adapted to FSI organizations. With HP Datacenter Care, the FSI business might not even be aware that IT could potentially generate any kind of problems. Isn’t that one of your main pleasures in life, IT professionals?
To provide a complete support picture and total satisfaction, everything fits together: the environmental, proactive, and premium reactive support delivered by HP Datacenter Care mixes different levels of support corresponding to the way devices are more critical, or less critical. Some would just need basic reactive support; some would need more attention. And in an always-changing setup, the real-time help of experts can save time and money – just what FSI organizations like to hear. That’s why HP is putting together a large portfolio of support services.
Read how HP Care Support Services can help you address the support challenges of your modernized IT environment.
